Authorization Issues

Haven't Received Authorization Code

1. Check Spam/Junk Folder

   • Check all email categories (spam, promotional emails, etc.)
   • Add official email to whitelist: [email protected]

2. Wait for Processing Time

   • Standard processing time: 15-30 minutes
   • May extend to 2 hours during peak periods
   • May delay to 24 hours during holidays

3. Verify Order Information

   • Log in to purchase account to check order status
   • Confirm payment is completed and not refunded
   • Check if order email address is correct

4. Contact Customer Service for Inquiry

   • Provide order number and payment proof
   • Through official customer service channel: [email protected]
   • Customer service working hours: Weekdays 9:00-18:00

Invalid Authorization Code

1. Confirm Correct Input

   • Case-sensitive and special characters
   • Avoid extra spaces and line breaks
   • Recommend copy-paste instead of manual input

2. Check Authorization Status

   • Confirm authorization code has not expired
   • Check if it has been used by other devices

3. Contact Customer Service for Handling

   • Provide authorization code and error screenshot
   • Explain software version being used
   • Customer service will assist with reactivation or replacement of authorization code

Authorization Usage Scope

1. Authorization Description

   • All authorization codes use one-device-one-code mode
   • Each authorization code can activate one device
   • Support for both commercial and non-commercial use

2. Feature Permissions

   • All authorized versions have exactly the same features
   • No version differences and feature limitations
   • One purchase enjoys complete features

3. Subscription Description

   • Software adopts subscription model
   • All features can be used normally during subscription period
   • Subscription needs to be renewed to continue use after expiration

Offline Activation Issues

1. Get Offline Authorization File

   • Generate device identifier in networked environment
   • Contact customer service to get offline authorization file
   • Complete offline activation following guidance

2. Offline Authorization Validity Period

   • Offline authorization usually valid for 1 year
   • Need to reapply before expiration
   • Recommend regular network verification of authorization status

3. Common Offline Activation Errors

   • Confirm device identifier has not changed
   • Check if system time is correct
   • Verify authorization file integrity

Authorization Verification Failure

1. Check System Environment

   • Confirm operating system compatibility
   • Check if software version is latest
   • Verify system time accuracy

2. Clear Cache Data

   • Clear software cache and temporary files
   • Restart software to re-verify
   • Reinstall software if necessary

3. Server Status Inquiry

   • Check official server status announcements
   • Follow official social media updates
   • Unable to verify during server maintenance

Other Common Issues

Invoice Issuance

1. Invoice Types

   • Support VAT ordinary invoices and special invoices
   • Both electronic and paper invoices can be provided

2. Application Process

   • Can apply in user center after purchase
   • Fill in complete invoicing information
   • Usually completed within 3-5 working days

3. Invoice Modification

   • Information can be modified before invoicing
   • Issued invoices need to be voided and reissued
   • Contact finance department for handling

Refund Policy

1. Refund Description

   • Due to offline activation mode, refunds are not supported once purchased
   • Please carefully confirm product features and system compatibility before purchase
   • It is recommended to download trial version first to experience before making purchase decision

2. Special Case Handling

   • Cases of serious product quality issues that cannot be resolved
   • Need to provide detailed problem description and error logs
   • Technical team will evaluate and decide whether to handle specially

3. Purchase Recommendations

   • Carefully read product description and system requirements
   • Download trial version to confirm features meet needs
   • Confirm operating system and hardware environment compatibility

Technical Support

1. Support Channels

   • Email support: [email protected]
   • WeChat support: Scan page QR code to add
   • Working hours: Weekdays 9:00-18:00

2. Response Time

   • Urgent issues: Response within 2 hours
   • General issues: Response within 24 hours
   • Complex issues: Provide solution within 48 hours

3. Support Scope

   • Software installation and activation issues
   • Feature usage guidance
   • System compatibility issues

Friendly Reminder: If you encounter issues not covered on this page, please directly contact our customer service team, and we will serve you wholeheartedly.